Our commitment to you
At Soham Spaces, every card deck is created with care and intention. If something goes wrong with your order, we want to make it right.
Damaged or incorrect orders
If your deck arrives damaged, defective, or different from what you ordered, please contact us within 14 days of receiving your order at info@sohamspaces.com with:
- Your order number
- A photo of the damage or incorrect item
We will offer a full replacement or refund accordingly.
Change of mind
As our cards are a personal wellness product, we are unable to accept returns for change of mind once the deck has been opened. If your order is still sealed and unused, please contact us within 14 days of delivery and we will do our best to help.
Lost or undelivered orders
If your order has not arrived within the estimated delivery window, please contact us at info@sohamspaces.com. We will investigate with the carrier and, if the parcel is confirmed lost, issue a full refund or resend your order.
Refund process
Approved refunds are processed within 5–10 business days and returned to your original payment method. You will receive a confirmation email once your refund has been issued.
Return shipping
Where a return is agreed, return shipping costs are the responsibility of the customer unless the item was damaged or sent in error, in which case we will cover the cost.
Contact us
For any questions about refunds or returns, reach us at info@sohamspaces.com. We aim to respond within 2 business days.